At Shadesbywoodpecker, we take pride in crafting high-quality handmade lampshades. However, if you’re not completely satisfied with your purchase, we’re here to help.
Returns & Exchanges
1. We accept returns and exchanges within 14 days of delivery.
2. Items must be unused, in their original condition, and in the original packaging.
3. Custom or personalized orders are non-returnable.
How to Initiate a Return
1. Contact us with your order details and reason for return.
2. Once approved, securely package the item and send it back to the provided return address.
3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we’ll process a refund to your original payment method within 5-7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
We’re happy to assist you!